Information we collect when you deal with RaceHouse
We collect personal information that you send through our contact form, by phone or in person at our Midrand base. That may include your name, contact details, company or team name, vehicle details, race class, service notes and delivery information.
We may also keep records of fitted parts, setup notes, invoices, workshop instructions and communication about brake upgrades, suspension settings, cooling checks, harness fitment or other motorsport work. Where payment records are needed, we keep the details required for accounting and audit purposes.
- Identity and contact details
- Vehicle and technical information
- Workshop and quotation records
- Delivery, invoicing and account details
Why we use that information
RaceHouse uses personal information to answer enquiries, prepare quotations, plan fittings, manage workshop bookings and support track setup days. We also use it to process orders, arrange delivery, keep service records and follow up on technical points that affect safety or fitment.
Information may also be used to meet legal duties, handle disputes, protect our premises and manage routine business administration. We do not use your information for unrelated purposes unless we have a lawful basis.
- To prepare and manage motorsport part enquiries
- To schedule workshop and setup work
- To support invoicing and record keeping
- To meet legal, tax and compliance duties
How your details move through our shop and office
Our team may access your information only where it is needed for their work. That includes sales, workshop coordination, logistics, technical advice and customer support. Midrand operations may involve vehicle notes, suspension measurements, seat position checks and other practical details that help us carry out the work accurately.
We may share limited information with service providers who assist with hosting, accounting, delivery, storage or professional support. Those parties are expected to protect the information and use it only for the agreed purpose.
- Internal access is limited to relevant staff
- Third parties receive only what they need
- We avoid unnecessary sharing of personal details
- Vehicle and setup notes are handled as work records
Records, storage and retention periods
Personal information is stored in paper files, digital systems or both, depending on the record. We keep it for as long as needed for the business purpose, legal obligation, accounting requirement or technical support linked to the work performed.
When information is no longer required, we take steps to delete, destroy or anonymise it in a secure manner. Some records may remain in archived form where the law or a legitimate business reason requires retention.
POPIA rights and how to exercise them
You may request access to the personal information we hold about you, ask for corrections where details are wrong, or object to certain processing where the law allows it. You may also ask how your details were collected and how they have been used.
Requests should be submitted through our contact form. We may need to verify your identity before releasing or changing records, especially where the request relates to invoices, workshop notes or previous orders.
- Request access to your records
- Ask for correction of inaccurate details
- Object to certain forms of processing
- Raise a complaint if you believe information was mishandled
Cookies, site logs and technical records
When you use our site, technical systems may record basic data such as browser type, device information, pages viewed and the time of access. This helps us keep the site working and understand general traffic patterns, without turning the site into a monitoring tool.
Cookies or similar tools may be used for site function, security and basic analytics. You can adjust browser settings to limit cookies, although some functions may not work properly if they are blocked.
Security and complaints about privacy handling
We use reasonable physical, administrative and technical safeguards to protect personal information against loss, unauthorised access, misuse or damage. No system is perfect, so we review controls where the risk profile changes or where records need extra care.
If you believe your personal information has been mishandled, you may send the details through our contact form. We will assess the concern in line with POPIA, internal procedures and any other legal duty that applies to the record.
Operator: Astros Marketing (Pty) Ltd